We would like to share with you the true and actual opinions of some of our customers.

“Our mission is to build a strong relationship filled with trust between us.”
-Naoko Ueda
Alternativa Representative
Alternativa Customer Testimonials
The easiest part of my life in Japan is the car rental...
"I have rented my car from [Alternativa] for 1.5 years now . . . [Their staff and mechanics are] genuinely caring and empathic of foreigners’ struggles in Japan . . . . [They] go above and beyond to take care of [their] customers like an old friend . . . . I can’t be more appreciative for all [of their] kind help and unbelievable flexibility . . . . [They] respond to emails promptly and immediately investigate creative ways to address my problems. [The general manager] Naoko san has also transferred this philosophy of customer service to her team. Yuri san who recently joined is also incredibly warm and helpful and speaks fluent English. It’s incredible that the easiest part of my life in Japan is the car rental because I can count on Naoko san and Yuri san to be there for me! My sincere thanks to both of you."
-Cindy from New Zealand
They go above and beyond...
"I have been using [Alternativa] as my car leasing service for over two years now and from the start, service was excellent. They go above and beyond to keep their foreign customer base safe and happy. I have recommended [Alternativa] to many incoming foreigners who are in the market for a car because I believe the customer support [Alternativa] provides helps to ease some of the stress we can get while moving from our homelands to Japan."
-Natasha from Barbados
They will make your stay in Japan even better!
"[Alternativa] is such a great place! They’re not just the mechanics and holders of the keys, they’re friends too. Really amazing service and the staff are nothing but kind. Come to [Alternativa]! They will make your stay in Japan even better!"
-Samantha from United States
I love my car and the services...
"[Alternativa] is great! Naoko has been so helpful from the very beginning, and everyone is so friendly. I love my car and the services at [Alternativa]!
The music is always great here, too."
-Lauren from United States
I feel very safe...
"The car is very good, no problem at all! My only concern is that the insurance is slightly expensive however it covers everything. I feel very safe under [Alternativa’s] service."
-Sarah from New Zealand
A safe car at a great price, this is by far your best option.
"My experience here has been phenomenal. The staff is very friendly and welcoming. They are always willing to answer all my questions and have made me feel very comfortable. I highly recommend this service to anyone looking to rent a car. They really go above and beyond to make sure you’re getting exactly what you want at the best possible price. If you’re looking to rent a safe car at a great price, this is by far your best option."
-Yu-Fei from Canada